Emotional intelligence
Emotional intelligence underpins soft skills and personal effectiveness. This course helps you understand and experience what it means, identify areas for growth and gain tools to develop emotional intelligence consciously.
- Understand emotional intelligence and its components
- Identify your strengths and areas for growth
- Gain tools for further independent work
About the course
Emotional intelligence is the ability to recognise emotions, understand your own and others' intentions, motives and desires, and manage them to address practical challenges. This course explores Daniel Goleman's emotional competence framework: personal competence, including self-awareness, self-regulation and motivation, and social competence, including empathy and social skills. It explains why and how to develop emotional intelligence, starting with self-assessment and supporting theory with examples, videos and practice.
What you will gain
- understand and experience what emotional intelligence means
- explore its structure through Goleman's model
- see how emotional intelligence connects thoughts, feelings and actions
- identify your areas and directions for growth
- gain tools for individual work
What is included
A welcome video, self-assessment questionnaire, theory with examples, a video analysis of the “Evgeny Grachev” role-play exercise with a PDF assignment, and questions for self-reflection. Work at your own pace, with no deadlines.
Who it is for
For senior and middle managers, hospitality and service professionals, and anyone who values personal development.
A conversation with the author
Explore further
Book
«Меня всё бесит!» — Everything Annoys Me!
Why counting to thirty does not help, and what does. Learn more
Service
Individual session
An individual online session with psychologist Vladislav Tchoubarov: understand yourself, untangle inner conflicts an… Learn more
Open training programme
Open training in emotional intelligence
Practical group training in understanding emotions, self-regulation and relationships with others. Learn more
Corporate training
Emotional intelligence for teams
Corporate training in emotional awareness, constructive communication and teamwork. Learn more